Refund policy

Refund & Return Policy

Thank you for shopping with HorrorFace. We are committed to providing high-quality products and a great customer experience. Please read our refund and return policy carefully before placing your order.

All Sales Are Final

All purchases made through HorrorFace are considered final sale. Due to the nature of our products, we do not accept returns, exchanges, or provide refunds for change of mind, personal preference, incorrect selection, or simply no longer wanting the product.

Please make sure you are confident in your purchase before completing your order.

Refund Eligibility

Refunds are only considered in the following situations:

  • Your item arrives damaged due to shipping.

  • You receive the wrong product.

  • Your order arrives with a manufacturing defect.

If you believe your order qualifies for a refund, please contact our support team within 7 days of receiving your order at:

officialhorrorface@outlook.com

Please include:

  • Your order number

  • A description of the issue

  • Clear photos or videos showing the problem

Our team will review your request and determine the best possible solution.

Damaged or Defective Items

We carefully inspect our products before shipping. However, if your HorrorFace headrest arrives damaged or has a defect, please contact us within the required timeframe.

Damage caused by misuse, improper care, accidents, alterations, or normal wear and tear is not eligible for a refund or replacement.

Incorrect Orders

If you receive an incorrect item, please contact us within 7 days of delivery. We will verify the issue and provide assistance if the mistake was made on our end.

Non-Refundable Reasons

Refunds will not be provided for:

  • Change of mind

  • Wrong size expectations after purchase

  • Personal preference

  • No longer wanting the product

  • Accidental orders

  • Incorrect address provided by the customer

  • Delays caused by shipping carriers

  • Minor differences in appearance due to lighting, screens, or product variations

Order Cancellation

Once an order has been processed or shipped, it cannot be cancelled or modified. Please review your order carefully before completing your purchase.

Contact Us

If you have any questions regarding your order or this policy, please contact our support team:

Email: officialhorrorface@outlook.com

By purchasing from HorrorFace, you acknowledge and agree to the terms outlined in this Refund & Return Policy.